1. They don't recognize there is a problem and therefore don't know why they need to hear what is being said.2. They don't actually understand the problem and therefore are incapable of being taught3. Even if they could be taught or are apparently willing to be taught they are not capable of doing anything about the problem and know it, so they remain unteachable4. They really can't do anything about the problem so to protect their ego they remain apparently unteachable.
WHEN YOU TAKE A NEW JOB
1. Familiarity - This includes where's the Bathroom, who are the people, who are the key players, what are the politics of the organization, what are the dynamics, what is the history, why have there been successes and failures before.2. Efficiency - This is the level at which a person becomes competent in what they do, they learn the procedures and system pretty well. They need to think about it but they get good results. They make it all happen. Efficient in doing what they do according to procedure.3. Creativity - This is the level, and it takes time to get here, where the ability to do what needs to be done flows out of a creative inner core. In what ways can we do this better. Creative discontent drives the person who is in this mode. Every person should strive to become so competent until they reach this level.
1. Don't just work at your job, work to be really really good at something. Not everything, something.2. Be responsive to those who are above you in the company and do all you can to to EARN their trust.3. Underpromise and Overdeliver.4. Be an encourager and a team builder to everyone with whom you work.5. Keep your word, never lie, let your yes be yes.